Content Removal & Complaints Policy

1. Reporting Violations

Users or third parties may report:

• Prohibited or illegal content
• Impersonation concerns
• Unauthorized likeness usage
• Harassment or abuse
• Copyright concerns
• Moderation violations
• Payment or billing complaints
• Safety concerns

Reports may be submitted to:

support [at] iris-ai.online

Please include:

• A detailed description of the concern
• Relevant account or conversation details
• Screenshots or supporting documentation where available

2. Review Process

All complaints are reviewed in good faith by Novira Digital LLC. Reported content or accounts may be:

• Investigated
• Temporarily restricted
• Removed
• Suspended
• Permanently terminated

Depending on the severity of the violation. We reserve the right to request additional information before taking action.

3. Prohibited Content Enforcement

The platform strictly prohibits content involving:

• Minors or age-regression
• Non-consensual sexual content
• Deepfakes or impersonation
• Celebrity simulations
• Bestiality
• Violence or exploitation
• Illegal activity
• Hate speech
• Copyright infringement

Accounts attempting to generate or distribute prohibited content may be terminated immediately.

4. Content Removal Requests

Individuals who believe content generated through the platform violates their rights, improperly uses their identity, infringes copyrights, or creates unauthorized impersonation may request review and removal by contacting:

support [at] iris-ai.online

Requests should include:

• Identification of the material in question
• Explanation of the concern
• Contact information for follow-up

Novira Digital LLC will investigate all legitimate requests within a commercially reasonable timeframe.

5. Platform Limitations

Iris AI does not permit:

• User-uploaded images
• User-uploaded videos
• Public content posting
• Deepfake generation tools
• Celebrity likeness generation

All AI conversations occur privately between the user and the platform's fictional AI companions.

6. Cooperation with Authorities

Novira Digital LLC reserves the right to cooperate with lawful investigations or requests from regulatory bodies or law enforcement where legally required.

7. Policy Updates

This policy may be updated periodically to maintain compliance with:

• Applicable law
• Card brand requirements
• Payment processor requirements
• AI safety standards

Continued use of the platform constitutes acceptance of any updated policies.