Refund Policy

Subscription Services

By purchasing a subscription, you agree to recurring billing at the stated interval. You may cancel your subscription at any time, and cancellation will take effect at the end of the current billing period.

Refund Eligibility

Refunds may be granted at our sole discretion in the following cases:

• Duplicate charges
• Technical issues that prevent access to the service
• Unauthorized transactions (subject to review)

Non-Refundable Situations

We do not provide refunds for:

• Partial use of a subscription period
• User dissatisfaction with content or experience
• Failure to cancel before the next billing cycle

Chargebacks

Before initiating a chargeback, users agree to contact our support team to resolve the issue. Unauthorized chargebacks may result in account suspension or termination.

Requesting a Refund

To request a refund, contact support@iris-ai.online within 7–14 days of the transaction. Please include your account details and reason for the request.

Processing

Approved refunds will be processed within a reasonable timeframe, typically within 5–10 business days.

Policy Updates

We reserve the right to update this policy at any time. Continued use of the service constitutes acceptance of any changes.