Refund Policy

General Policy

All purchases are final unless otherwise stated in this policy. Due to the nature of digital services and immediate access to the platform, refunds are limited and issued at the Company's discretion.

Subscriptions

By purchasing a subscription:

• You agree to recurring billing at the disclosed rate
• You may cancel at any time through your account settings
• Cancellation prevents future charges but does not retroactively refund prior payments

Eligible Refunds

We may issue refunds under the following circumstances:

• Duplicate charges
• Technical errors that prevent access to the Service
• Billing errors

Refund requests must be submitted within 7 days of the charge.

Non-Refundable Situations

Refunds will generally NOT be provided for:

• Change of mind
• Lack of usage
• Dissatisfaction with content or experience
• Failure to cancel before the next billing cycle
• Violations of the Terms of Service
• Account suspension or termination due to policy violations

Chargebacks

Initiating a chargeback without contacting support first may result in:

• Immediate account suspension
• Permanent account termination
• Restriction from future use of the Service

We encourage users to contact support to resolve any billing concerns.

Billing Descriptor

Charges will appear on your statement as: Novira Digital LLC

Contact for Refunds

To request a refund, contact: support [at] iris-ai.online

Include:

• Account email
• Date of charge
• Description of the issue

Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Modifications

We reserve the right to update this Refund Policy at any time. Updates will be posted on this page.